Technical Project Manager

As a Technical Project Manager at COUNTRY Financial, I led strategic cross-functional initiatives at the intersection of data, technology, and customer experience. I managed end-to-end execution of the company’s Customer Data Platform (CDP) evaluation and integration roadmap, coordinating efforts across IT, analytics, and business teams to deliver high-impact modernization aligned with COUNTRY’s 2025 digital strategy.

Drove COUNTRY’s data modernization – integrating platforms, automating insights, and improving operational efficiency by 35% across customer and system workflows.

I also enhanced system reliability and data-driven decision-making by managing 41+ Dynatrace smoke test scripts, identifying coverage gaps, and improving release quality through cross-team collaboration and ticketing automation. Additionally, I leveraged OpenAI NLP models to analyze 15K+ customer support transcripts, streamlining call categorization workflows and improving operational efficiency by 23%.